I. Deposit Notes:
1. Choose the Appropriate Payment Method
When making a deposit, please select a payment method that suits you (such as bank transfer, credit card, e-wallet, etc.). Different payment methods may have different processing times and fees.
2. Ensure Account Information is Accurate
Before making a deposit, be sure to contact customer service to verify your account information and payment method. Make sure to use the correct bank account and payee information provided by customer service to avoid loss or delay of funds.
3. Deposit Amount Limits
Please note that each payment method may have minimum and maximum deposit limits. Make sure your deposit amount complies with the relevant regulations.
4. Bank Working Days
Bank deposits usually take 1-3 business days to process. If there are holidays or non-working days, the deposit will be delayed, and the specific time depends on the bank's processing speed.
5. Deposit Confirmation
After completing the deposit, please contact customer service immediately for assistance in checking your deposit. The system will send you a confirmation email or notification. Please be sure to keep the relevant deposit receipt for future reference or problem resolution.
6. Third-Party Payment Restrictions
Some payment platforms may have restrictions on deposit amounts and frequency. Please read the relevant platform's terms carefully before making a deposit.
II. Withdrawal Notes:
1. Withdrawal Processing Time
Withdrawals usually take 1-3 business days to process. Please note that if there are holidays or non-working days, the withdrawal will be delayed to the next business day.
2. Same Payment Method for Deposit and Withdrawal
To ensure the safety and smooth return of funds, withdrawals usually require the same payment method as the deposit. If the original payment method is not available, additional verification and processing may be required.
3. Withdrawal Amount Limits
When making a withdrawal, please note that the account may have minimum and maximum withdrawal limits. Confirm that the withdrawal amount you request complies with the platform's requirements.
4. Fees and Charges
Depending on the withdrawal method you choose, there may be fees. Please check the relevant fee standards before making a withdrawal to avoid unnecessary fees.
5. Identity Verification Requirements
To protect account security, you may need to complete identity verification (such as submitting identity proof documents) before making a withdrawal.
6. Withdrawal Success Notification
After the withdrawal request is processed, you will receive a confirmation notification, confirming that the funds have been successfully transferred to your payment account. Please check your account regularly to ensure the withdrawal operation is successful.
7. High Withdrawal Limits
For larger withdrawal requests, the platform may require additional identity verification or charge a portion of the high withdrawal channel fee. Ensure your account information is complete and prepare relevant documents to speed up the withdrawal process.
